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Phone lines Open

Our Phonelines are Open

We have put in place a number of measures that have allowed staff to return to our Chester & Ellesmere Port offices. which means that we have been able to open up all of our phonelines.

The lines at our Chester and Ellesmere Port offices will be back to normal from Monday 22nd June and we will be available to answer all your calls and queries between 10am and 2pm Monday to Friday.  You can contact us on, Chester 01244 399006 or Ellesmere Port 0151 352 039.

While this is an important first step towards a new way of working, to ensure the wellbeing of both staff and members, we are unable to offer a counter service at the moment as our offices remain closed to drop in member visits.

You can still access all our services online, by phone, email or post and should there be a situation where this is not possible we will be offering a small number of appointment only office visits.

We do miss seeing our members and are working on plans to make this possible in the near future however until then we ask that you only attend our offices if you have a pre-booked appointment.